Note: - Validity is 6 months upon activation or top up - rates are subject to surcharge/discount on certain periods and to certain countries - rates are subject to changes without prior notice
1. To activate SV Card for Callback
1.1 Direct Method
Call 64919195
Select 1 for English 2 for Chinese
Key in PIN number #
System will announce balance
1.2 SMS Method
SMS to our mobile gateway with text message:
" PIN<space>pin number"
Wait for SMS acknowledgement from system before use
Note: "PIN<space>PIN number<space>2" for Chinese language
2. To make Direct Callback
- Call our gateway number and wait for system to call you back
- Answer call and key in destination number e.g. 65xxxxxxxx# for Singapore number and wait for connection
3. To make SMS Callback
- SMS destination number to mobile gateway and wait for callback and connection
4. To add additional telephone number into your account:
SMS to our mobile gateway with text message:
" PIN<space>PIN numbers<space>additional telephone no. "
e.g. PIN 1234567890 6599999999
Thereafter 6599999999 will share the same callback card account with you
5. To replace frequently called number with Two Digit Short Code:
SMS to our mobile gateway with text message:
" S<space>Two Digits of your choice<space>Frequently called no. "
e.g. S 28 6599999999
Thereafter instead of keying in 6599999999# , you use 28#
6. To check Balance in your card ( Temporary Suspended )
SMS text message " BAL " to our mobile gateway
7. To change language
SMS text message "EN" for English or "ZH" for Chinese to our mobile gateway
8. To Top-up
- From AXS Kiosk - Click Top-Up -> Futuretel -> SV Card -> Top up Callback
- Purchase another SV Card and repeat step 1
- From ATM/Inter-bank transfer to Futuretel Pte Ltd DBS Current Account 017-900217-6 ( please call our customer service hotline at 64919191 after transfer )
To activate/topup/select language
1. 64919195
To trigger
1. 64919196 or 68289322 ( New )
2. 97664559
3. 91010306
4. 91719308
5. 91395530
Note: Please add +65xxxxxxxx if trigger from overseas e.g. +6564919196

