Rates

> Callback Rates

> Instructions

> Gateway Numbers

New Callback Rates: Effective from 22 February 2013


 

Note:
Validity is 6 months upon activation or top up - rates are subject to surcharge/discount on certain periods and to certain countries - rates are subject to changes without prior notice


Instructions:

1.To activate SV Card for Callback

1.1 Direct Method
  • Call 68289521
  • Select 1 for English 2 for Chinese
  • Key in PIN number #
  • System will announce balance
1.2 SMS Method
  • SMS to our mobile gateway with text message:
     " PIN<space>pin number"
  • Wait for SMS acknowledgement from system before use

Note: "PIN<space>PIN number<space>2" for Chinese language

2. To make Direct Callback

  • Call our gateway number and wait for system to call you back
  • Answer call and key in destination number e.g. 65xxxxxxxx# for Singapore number and wait for connection

3. To make SMS Callback

  • SMS destination number to mobile gateway and wait for callback and connection

4. To add additional telephone number into your account:

  • SMS to our mobile gateway with text message:
     " PIN<space>PIN numbers<space>additional telephone no. "
    e.g. PIN 1234567890 6599999999
  • Thereafter 6599999999 will share the same callback card account with you

5. To replace frequently called number with Two Digit Short Code:

  • SMS to our mobile gateway with text message:
      " S<space>Two Digits of your choice<space>Frequently called no. "
    e.g. S 28 6599999999
  • Thereafter instead of keying in 6599999999# , you use 28#

6. To check Balance in your card (Temporary Suspended)

  • SMS text message " BAL " to our mobile gateway

7. To change language

  • SMS text message "EN" for English or "ZH" for Chinese to our mobile gateway

8. To Top-up

  • From AXS Kiosk - Click Top-Up -> Futuretel -> SV Card -> Top up Callback
  • Purchase another SV Card and repeat step 1
  • From ATM/Inter-bank transfer to Futuretel Pte Ltd DBS Current Account 017-900217-6 ( please call our customer service hotline at 68289331 after transfer )

Gateway Numbers:

1. To activate/topup/select language

  1. 68289521

2. To trigger

  1. 68289322
  2. 97664559
  3. 91395530

Note: Please add +65xxxxxxxx if trigger from overseas e.g. +6568289521

Back to top